ABOUT
Just like the "Bonjour!" your guests receive every day, I bring that same warmth and passion when you reach out to me.
A hospitality professional at heart, I bring over 12 years of experience in hotels, restaurants, tourism and events. I have held key roles in boutique hotels, golf resorts, glamping properties and châteaux in France, overseas territories, Québec and England, always working at the intersection of operations and strategy. I hold a Bachelor's degree in Economics and a Master's degree in Management and Business Consulting.
Today, I share this management expertise and these best practices through a hospitality consulting practice based in Montréal, serving clients across Québec, to help you optimize your processes, improve your quality and grow your performance.
Let me support you in developing your hotel and tourism projects!
Unlocking the business potential of independent players in accommodation and tourism, with a focus on people and sustainability.
Vision
Mission
Providing support to decision-makers and their teams on execution strategy, operations, and the guest journey and experience. An initial performance and quality audit establishes your needs and defines the right measures to put in place.
Hospitality is understood through field experience.
Providing my support with care, honesty and discretion, building solutions together with each team, case by case. That is my pleasure, for your success.
The Japanese concept of Gemba Kaizen best defines my philosophy. In brief, Gemba refers to a management approach that recognizes the value of each person and refocuses efforts "where value is created," that is, in the field. Kaizen is a philosophy and process improvement method that favors a gradual, progressive approach over radical change. In this context, information management and internal communication are key priorities.
Applied to your business, I work in close collaboration with the relevant stakeholders in your property to guide and support your projects, with these guiding principles: a personalized approach, leading by example, adapting to the field. Having built my experience in human-scale organizations, I understand your challenges around time, versatility, humanity and common sense. I have naturally found my place as a "go-to resource," someone who thinks with a 360° perspective and helps you make the right decisions.
Local first.
I have a deep desire to work in alignment with my values: supporting local businesses and short supply chains, in a spirit of integrity and authenticity. Since the beginning of my career in this industry, this has guided every step I take, and it is why my services are directed toward independent accommodations and local hotel groups.
With this approach and all my expertise, I work with the intent to unite and respect your reality and your teams, to ensure the best possible conditions for delivering your projects, sustainably.
My convictions, my commitments.
Why choose my consulting services?
The hospitality and leisure industry is driven by passion, yet demands mastery of many complex challenges. Feeling overwhelmed or out of step is not trivial, and yet it is common.
In that sense, my role is essentially to save you time:
Clarifying assumptions before they become costly mistakes
Structuring realistic hotel projects, tailored to their territories
Aligning positioning, business model and financing
Bringing an independent, operational and international perspective
TESTIMONIALS
They share their experience of working together.
Emilie Penazzi demonstrated all the skills required to successfully carry out the mandates entrusted to her, from determination to the thorough analysis of situations and needs across several departments. Her ability to plan and develop programs and projects convinced the entire team from start to finish of her engagement. Her strong written and verbal communication skills and her leadership drove progress across many projects throughout the organization.
Marc P.
Boucherville, QC, Canada
Professional, versatile and committed.
As General Manager of the Saint Malo Golf Resort, I worked alongside Emilie for 5 years. She led several major initiatives alongside her primary role as Hotel Manager, including supporting the 4-star classification process, implementing new services, and reorganizing accommodation for international events (golf competitions), among others. Her approach is both strategic and operational, applied with rigor and a strong sense of the field.
Emilie gives 100% and quickly inspires confidence. She understands the real challenges properties face and acts with method, discretion and efficiency. A valuable ally for moving a team or a hotel forward.
Franck N.
Saint-Malo, Brittany, France
Owner and manager of Domaine de Barres, I worked in close collaboration with Ms. Emilie Penazzi. She held the management position of the estate and worked directly under my responsibility.
In this context I was able to appreciate her approach to planning strategic actions, her clarity in identifying the right directions and the organization that follows. Emilie is determined and hardworking!
Lionel B.
Langogne, Lozère, France
